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Salesforce Service Cloud and HIPAA Compliance
Q: My company sells to the healthcare industry. Is it a HIPAA violation when my Customer Service Rep replies to a support ticket on Service Cloud? I mean, Salesforce is HIPAA compliant, right? A: You very well may be in violation of HIPAA standards. Here’s why. Yes, the Salesforce platform itself can be made HIPAA compliant. […]
Best Practices: HIPAA Email Compliance – Patient Records
With new HIPAA regulations, patients can have even more access to their medical records. With many patients wanting to receive their information by email, does your organization know the best practices for emailing patient records in compliance with HIPAA? In January 2016, the HIPAA regulation got more teeth in the area of providing patients their […]
How safe are HTTPS connections? Not as safe as you think.
While using the internet, there’s a chance that you’ve noticed some websites using HTTP connections while others use HTTPS ones. The major difference between these is that HTTPS connections are considered “secure” while HTTP ones are not. This begs the question, how safe really are HTTPS connections? When making an online purchase, any reputable website […]
Achieve Office 365 CJIS Compliance
Moving from an on-premises Exchange server to Microsoft Office 365 (O365) can have numerous benefits. Microsoft promotes its cloud productivity suite to yield better collaboration, increased productivity and a reduced cost of ownership. Many state and local government agencies eager for those benefits are making a move to the cloud with O365. According to Microsoft, […]
Unveiling Email Vulnerabilities: Is TLS Email Encryption the Complete Answer?
Digital information exchange is paramount, and the security of sensitive data is equally as significant. Various encryption protocols must be deployed to maintain the highest levels of security, ensuring the integrity and confidentiality of digital communications. One such essential technique is Transport Layer Security (TLS). This comprehensive discussion aims to delve into the intricate details […]
Is Encryption Enough to Protect Yourself?
Is Encryption Enough to Protect Yourself?
What Are Open APIs and FHIR for Health Information?
In 1989, Health Level Seven International (HL7) released HL7 V2 to ensure enterprise-level interoperability across the healthcare industry. HL7 was followed up with HL7 V3 in 2003, which was based on XML coding. However, the limitations were quickly known — it was not backward compatible and lacked the interoperability, flexibility, real-time data exchange capabilities and applicability of modern technologies.
Adding a Secure Message Center to Self-Service Portals and Apps
Self-service started long ago with things like the self-service gas pump (1947) and automated teller machine (1967) – primarily for economic reasons. Self-service often helps to reduce the cost of doing business, and when it comes to digital self-service – is available 24×7. But ever since the introduction of online banking and online brokerage services, […]
Healthcare Provider Directory Boosts Direct Secure Messaging Value
The Direct Secure Messaging network overseen by DirectTrust.org is growing rapidly. At mid-year 2019, there are over 190,000 clinical organizations using Direct, and almost 2 million addresses have been issued. This critical mass has the power to enable interoperable health information exchange between disparate systems nationwide, but recipient addresses must be easily discoverable in order to […]
Webinar: Cybersecurity Issues Plague Customer Engagement
Survey reveals online communications between customers and employees hampered by security and compliance at financial services and insurance companies.