Need Some Assistance?
Our Support Team is always ready to help. But, before submitting a support request, take a few minutes to read some of our most frequent inquiries below. Don’t worry, we won’t go anywhere while you do. After reading these inquiries, if you’re still unable to find the answer you need, submit a support request by filling out the form on this page. The DataMotion Support Team will be in touch as soon as possible.
If you have received a secure email message delivery notification but are unable to access the link, or if you are unable to access the SecureMail portal directly at https://ssl.datamotion.com, it is usually due to your company’s security policy or firewall settings.
Make sure you are using the latest version of Internet Explorer, Google Chrome, or Mozilla Firefox browsers.
If you are connected through a proxy or a VPN, disconnect or attempt to access the portal from another network, where access is not restricted.
If possible, check with your IT department directly to request adding https://ssl.datamotion.com to the list of safe/allowed websites within your company’s network.
If you have received a secure email from a DataMotion customer and have questions about the content of the message, such as test results, application status, access to their specific portal, records, invoices or regarding adding/changing message recipients, please contact the original sender directly.
If you have received a secure email message delivery notification but are unable to see the message in your Inbox when you log into the DataMotion secure mailbox portal, check the ‘Message Details’ section of the delivery notification for the message expiration date.
If the message has expired, you will need to contact the original sender to request having it resent. Also, make sure you are logging in using the email address listed in the ‘To’ field.
If you need to have a secure email resent to you for any reason, please contact the original sender directly.