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Need Some Assistance?

Our Support Team is always ready to help. But, before submitting a support request, take a few minutes to read some of our most frequent inquiries below. Don’t worry, we won’t go anywhere while you do. After reading these inquiries, if you’re still unable to find the answer you need, submit a support request by filling out the form on this page. The DataMotion Support Team will be in touch as soon as possible.

What is my password? / How do I reset it?

Unknown or forgotten passwords for a DataMotion account can be reset at https://ssl.datamotion.com login page or by clicking here. This will generate an email containing a link to select a new password.

I am unable to open the link in the notification.

If you have received a secure email message delivery notification but are unable to access the link, or if you are unable to access the SecureMail portal directly at https://ssl.datamotion.com, it is usually due to your company’s security policy or firewall settings.

Make sure you are using the latest version of Microsoft Edge, Google Chrome, or Mozilla Firefox browsers.

If you are connected through a proxy or a VPN, disconnect or attempt to access the portal from another network, where access is not restricted.

If possible, check with your IT department directly to request adding https://ssl.datamotion.com to the list of safe/allowed websites within your company’s network.

Why am I receiving a secure message?

If you have received a secure email from a DataMotion customer and have questions about the content of the message, such as test results, application status, access to their specific portal, records, invoices or regarding adding/changing message recipients, please contact the original sender directly.

I am unable to see my message when I log in.

If you have received a secure email message delivery notification but are unable to see the message in your Inbox when you log into the DataMotion secure mailbox portal, check the ‘Message Details’ section of the delivery notification for the message expiration date.

If the message has expired, you will need to contact the original sender to request having it resent. Also, make sure you are logging in using the email address listed in the ‘To’ field.

My message has expired or has been deleted. Can you resend it?

If you need to have a secure email resent to you for any reason, please contact the original sender directly.

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Please do not submit text or attach files containing Personally Identifiable Information (PII) or Protected Health Information (PHI). If it is necessary for resolving your case, please make arrangements with Support for securely submitting this information.

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Looking for some more frequently asked questions? Visit our FAQ page or head on over to our knowledge base.

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MENUMENU
  • Tour Services
        • Pre-built BUNDLES
          Personal Free Account Pro Start Free Trial Team Start Free Trial Enterprise Contact Sales
        • Industry Solutions
          Financial Services Simplify secure client interactions Healthcare Securely exchange clinical data Public Sector Reach digital transformation goals
        • Strategic Solutions
          Secure Message Center Modernize your customer interaction Direct Community Portal Direct Messaging for broader care coordination VxRM NEW! Vaccine Records and Test Results
        • Developer API
          API for Secure Message Center Integrate secure exchange in portals, apps & workflows API for Direct Secure Messaging Integrate Direct Messaging for healthcare solution API for Secure Message Delivery NEW! Integrate one-way secure messaging to your app or portal
        • I need
          Secure Exchange Pre-built and API solutions Document Delivery Secure and easy file exchange Integrations Flexible integrations for secure solutions
  • Solutions
        • Financial Services Simplify secure client interaction Healthcare Securely exchange clinical data Public Sector Reach digital transformation goals Mobile App On-the-go secure file sharing
  • Resources
        • Support
          Browse technical support options
        • Content Library
          Case studies, videos & more
        • FAQ
          Answers to common questions
        • API Documentation
          Detailed information on our APIs
        • Developer Libraries
          In-depth guides for easy integration
        • Blog
          The latest news on secure exchange
  • Company
        • About Us
          Secure data delivery is in our DNA
        • Newsroom
          DataMotion Newsroom
        • Careers
          Apply now to join our team
        • Contact us
          We’re here to help
  • Contact Us