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Using Custom Large Language Models to Solve Customer Service Problems
AI and Large Language Models (LLMs) are taking the world by storm with their seemingly endless capabilities. It’s true that LLMs can do a lot, especially in customer service settings. As your company strives to keep up with the latest and greatest in technology, you can discover new ways to boost efficiency and better serve […]
Transforming Case Management in Salesforce: A Secure, Seamless Solution
Managing sensitive customer data is an unavoidable challenge for regulated industries like finance, healthcare, and insurance. Salesforce provides robust tools for case management, but the lack of secure messaging, document exchange, and form submission workflows leaves a significant gap. Without a way to securely handle sensitive information, enterprises are forced to rely on external platforms […]
Unlocking the Full Potential of ADT Data Analytics in Healthcare
Admission, discharge, and transfer (ADT) event notifications play a crucial role in care coordination, patient monitoring, and operational efficiency. While many healthcare organizations recognize the value of real-time patient data alerts, managing ADT notifications effectively—particularly across diverse networks—remains a challenge. As the industry evolves, harnessing secure patient data transmission through advanced ADT analytics can provide […]
RAG vs. Fine-Tuning: Why Real-Time AI Outperforms Static Training
Generative AI systems like ChatGPT have revolutionized the way we interact with technology, thanks to their exceptional understanding of language and ability to produce useful responses. However, their effectiveness is limited to the data they have been trained on. That's where Retrieval Augmented Generation (RAG) comes in, offering a solution for leveraging private and dynamic data to enhance AI responses. DataMotion's JenAI Assist, powered by RAG, provides accurate and current information without compromising data privacy. Learn more about how RAG and JenAI Assist can transform customer service and enterprise applications by subscribing to the DataMotion Newsletter or requesting a demo today!
How Wealth Management Contact Centers Can Improve CX & Compliance
In wealth management, client experience (CX) and compliance go hand in hand. High-net-worth clients expect fast, seamless communication with their advisors, but outdated, fragmented contact center and call center tools create friction. At the same time, wealth management firms must navigate strict regulatory compliance requirements around data security, communication audits, and privacy laws. Balancing both […]
How to Seamlessly Handle Secure Forms in Salesforce
Maintaining security and compliance for online forms in Salesforce is critical, especially when handling sensitive data. Are you confident your current processes are optimized for both? This visual guide provides a step-by-step walkthrough of how the DataMotion Salesforce Case Management integration simplifies secure form handling, streamlines case workflows, and helps you maintain compliance – all […]
3 Risks of Unsecured Contact Center Communications
Is your contact center built to handle sensitive client interactions securely? Fragmented workflows, compliance gaps, and poor client experiences can introduce unnecessary risk—putting your organization’s reputation and data security at stake. This guide outlines the top three risks of unsecured contact center communications and how DataMotion’s secure messaging solutions can seamlessly integrate into your workflows […]
The Future of Client Communication in Wealth Management
Secure. Seamless. Scalable. Modern client experiences and regulatory compliance don’t have to be at odds. Discover how top-performing wealth management firms are redefining both. This guide explores how firms are transforming high-touch client interactions by embedding secure, auditable communication into advisor workflows, boosting trust, efficiency, and growth. Key Takeaways:
Our Secure by Design Journey: One Year After Signing the CISA Pledge
For more than two decades, DataMotion has built its foundation on a “trust no one, trust nothing” philosophy—a design principle that assumes every system, every connection, and every user must earn trust through rigorous security. This zero-trust mindset has guided us for over 20 years, long before it became an industry buzzword. So, when we […]
The Missing Link in Microsoft Cloud Deployments for Regulated Industries: Intelligent Interactions
Microsoft gave us the infrastructure—but regulated industries still need the front door.