DataMotion Blog

Managing sensitive customer data is an unavoidable challenge for regulated industries like finance, healthcare, and insurance. Salesforce provides robust tools for case management, but the lack of secure messaging, document exchange, and form submission workflows leaves a significant gap. Without a way to securely handle sensitive information, enterprises are forced to rely on external platforms […]

AI and Large Language Models (LLMs) are taking the world by storm with their seemingly endless capabilities. It’s true that LLMs can do a lot, especially in customer service settings. As your company strives to keep up with the latest and greatest in technology, you can discover new ways to boost efficiency and better serve […]

2024 has been a remarkable year for DataMotion! We’re excited to share the groundbreaking advancements we’ve made to support our customers on their secure digital transformation journeys. Our relentless focus this year has been on: With each innovation, we aim to simplify secure communications and empower our customers to embrace modern technology. This fall, we’re […]

As the Head of Product at DataMotion, I’ve been deeply involved in the exciting developments in Generative AI. Our delivery of DataMotion’s JenAI Assist™ has been immensely fulfilling, bringing to life a range of use cases. However, a recent surge in customer inquiries has prompted me to revisit the heart of our business: our core […]

In an era where patient information is both abundant and sensitive, the secure and efficient exchange of health data is no longer optional – it’s a necessity. With ongoing changes in government policies, healthcare organizations are under constant pressure to ensure compliance while seamlessly sharing data with multiple partners and public health agencies. This piece […]

Technology is evolving. Fast. A year ago, generative AI was just emerging in the enterprise landscape. Flash forward to today, if your organization hasn’t incorporated AI into its strategy, it’s already falling behind. Despite this pressing need to innovate, each new solution poses a challenge. Do enterprises add yet another solution to an already fragmented […]

In my previous blog, we took a leap into setting up our very first API calls for our secure message center with DataMotion’s APIs. But as we add more features and capabilities, things can quickly get tangled. Now that we’ve got our feet wet with our initial API calls, it’s time to restructure the backend to ensure scalability […]

Customer service is evolving rapidly. Artificial Intelligence (AI) has transformed the way businesses interact with customers, offering instant responses and round-the-clock availability. However, the human touch remains irreplaceable, especially in complex or sensitive situations. This is where the concept of “AI-Powered. Human-Backed.” comes into play, blending the efficiency of AI with the diverse expertise and […]

Welcome to a tutorial on building a secure and compliant email client using DataMotion’s Secure Message Center APIs. In this session, we will focus on setting up the server and executing two critical API calls: obtaining an access token and securely fetching message summaries. By the end of this tutorial, you will have established a […]