Technology is evolving. Fast. A year ago, generative AI was just emerging in the enterprise landscape. Flash forward to today, if your organization hasn’t incorporated AI into its strategy, it’s already falling behind. Despite this pressing need to innovate, each new solution poses a challenge. Do enterprises add yet another solution to an already fragmented ecosystem, further complicating the user experience and increasing operational costs?
Enter DataMotion JenAI Assist™. This innovative solution is addressing the fragmentation challenge head-on by seamlessly combining AI-powered accuracy with stringent data governance.
What is JenAI Assist™?
DataMotion JenAI Assist™ is an advanced AI-powered solution that streamlines and secures enterprise communications by combining AI chat, secure email, document exchange, and smart forms into a unified interface. Enhanced by retrieval augmented generation (RAG), it delivers a custom solution, providing quick, accurate answers from approved data sets. When more personalized responses are needed, JenAI Assist™ seamlessly hands off the conversation to human experts, including full chat context, so your team can easily craft informed responses. By eliminating the need for multiple, fragmented solutions, this unified approach improves efficiency and security while reducing operational costs.
JenAI Assist™ at a Glance: Key Features and Capabilities
At its core, JenAI Assist™ is all about simplifying digital communications. From AI-powered chats to secure document sharing, each feature serves a distinct purpose. Let’s explore the key components of JenAI Assist™ below:
- All-in-One Solution: JenAI Assist™ consolidates AI chat, secure messaging, document exchange, and smart forms into a single, easy-to-use solution, improving user experience and eliminating the need for separate tools.
- Intelligent GenAI Chat: Using your approved internal data sets, JenAI Assist™ delivers accurate, prompt responses while protecting sensitive information and providing context-aware answers.
- Seamless Expert Hand-off: When complex or sensitive issues arise, they are easily escalated to live agents or out-of-band experts. With full chat context included, users receive informed and personalized human support – without fragmentation.
- Integrated Secure Forms: Relevant forms are presented within the chat interface for users to complete, creating a seamless experience that saves time and reduces errors.
- Unified Feed: Every interaction – from AI chat to email – is integrated into one, comprehensive feed view, providing easy access to chat history and enhancing context for future interactions.
The Technology Behind JenAI Assist™
Retrieval Augmented Generation
JenAI Assist™ leverages RAG while being LLM agnostic. This approach ensures the solution only accesses content your organization chooses, providing relevance, security, and guardrails to protect users. JenAI Assist™ serves as the additive channel to connect your users with their content, while maintaining a human connection.
Security and Compliance
Security is paramount in JenAI Assist™. The solution ensures industry-standard compliance, offering robust features like secure access through the DataMotion Platform’s internal identity provider (IdP) and single sign-on (SSO) compatibility with OpenID, OAuth2, and SAML providers. Your data remains protected at all times.
Use Case: Financial Services
Imagine a financial institution implementing JenAI Assist™ to improve customer service:
1. A client initiates a chat about their mortgage application status.
2. JenAI Assist™ provides an instant, accurate response.
3. The client responds and, in their response, a keyword triggers the AI to present a form for the client to complete with additional financial details.
4. After completing the form, the client requests to connect with a mortgage specialist. JenAI Assist™ seamlessly transfers the chat—including form data and conversation history—to the appropriate human expert.
5. The mortgage specialist reviews the form and AI chat history, then follows up with their client through a secure channel within JenAI Assist.
6. All subsequent interactions, whether through GenAI chat or secure email, are logged in a unified engagement feed, ensuring continuity and personalized service.
This integration of AI and human expertise leads to more efficient operations, reduced call center volume, improved client experiences, and enhanced data security.
Getting Started with JenAI Assist™
Ready to transform your enterprise’s digital exchanges? With flexible deployment options, including low-code widgets or pro-code REST APIs, JenAI Assist™ can be built into your workflows, ensuring that the solution is tailored to meet your enterprise’s specific needs.
Try JenAI Assist™ for free during our exclusive free trial period to explore its full capabilities yourself. Our team of experts will be with you every step of the way to ensure a simple and successful deployment.
Start transforming your enterprise’s communications – sign up for a free trial of JenAI Assist™ today.
