Secure Message Center
The Secure Message Center integrates into your client-facing portals and applications to provide a unified solution for secure email and document exchanges. It breaks down data silos and streamlines your workflows, resulting in a fast, compliant, efficient, and user-friendly experience for your user base.
The Proof Is In The Numbers
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2 KActive organizations
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10 MActive users
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32 %Support reduction
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48 %Efficency gain
Seamless Integration for Secure Data Exchange
Point solutions lead to disjointed experiences for customers and employees, forcing them into in separate solutions & applications. To effectively balance compliance, usability, and security, digital data exchange platforms must integrate smoothly with various applications and workflows.
Keep Customers In Your Portal
Why spend millions creating an omnichannel customer experience… only to force them to go to a third-party portal for secure email services and document exchange? Include secure messaging side-by-side with account access and management tools, so customers have an all-in-one experience and secure document exchanges.
There are many aspects to consider when implementing a secure message center, so be sure to read our whitepaper.
Secure Message Center Benefits
Improved UX and CX
Secure Message Center is embedded within native applications to provide an optimal experience. No-code experience provides easy drop-in technology, deploying solutions in days vs. months or years.
Security and Compliance
Zero-trust design and security best practices safeguards your sensitive customer data, adhering to governance standards and maintaining unwavering compliance. SSO and IdP integration to ensure user privacy, data integrity and confidentiality.
Seamless Integration
Unlock a digital experience, that seamlessly connects and elevates applications, including Salesforce, Genesys, Microsoft 365, and Okta, along with a range of customer-facing apps.
Full Lifecycle RESTful APIs
Leverage pro-code APIs, low-code, or no-code solutions to securely exchange customer data across multiple channels, including chat, email, and forms.
Flexibility and Scalability
Empower your customer journey with a platform that ensures secure digital interactions at every touchpoint, enhancing digital transformation initiatives, and scaling to meet evolving demands.
Mission-Critical Reliability
The most demanding enterprises trust our platform to exchange millions of records daily for mission-critical workflows.
Trusted by thousands of forward-thinking companies
Reliable Identity Management
Secure access through our platform’s internal identity provider (IdP) and single sign-on (SSO) are compatible with most OpenID, OAuth2, and SAML providers.
Flexible Deployment Options
Launch with no-code solutions or embed into your secured applications and portals with low-code widgets and pro-code REST API options.
Our platform delivers maximum flexibility, seamless integration, and expert support across your customer and digital transformation journeys, all at your own pace.
Integrations
Enable native integration and customization of secure messaging features into contact centers, customer portals and mobile apps.
Microsoft 365
Harden Power Automate, Teams, and Outlook’s security while retaining the familiar Microsoft 365 interface and experience.
Salesforce
Embed the Secure Message Center into Salesforce, allowing users to send and receive secure messages directly from the same interface they always have.
Genesys
Implement military-grade encryption for chat messages, emails, and file exchanges without leaving the Genesys interface.
Google integration allows users to securely send encrypted emails directly from Google’s native interface with just one click, streamlining customer service while ensuring data protection.
EMR/EHR
Our solutions allow leading clinical organizations to securely exchange mission-critical data with patients, providers, and HIEs.
Secure Messaging Delivery Models
Start with no-code solutions, integrate using low-code widgets, or fully customize with pro-code REST APIs. Our platform ensures maximum flexibility, seamless integration, and expert support throughout your customer and digital transformation journeys, tailored to your specific pace and needs.
No-code (SaaS)
Use our platform’s no-code portal for secure messaging, tailored to your business needs. Enjoy custom branding, easy IDP integration, and a simple interface—no technical skills required.
Low-code (Widget)
Deploy our platform’s low-code widget in your customer portals. Designed for seamless integration, it enables secure and compliant interactions with enterprise systems. Customize easily, launch quickly.
Pro-code (API)
Leverage our platform’s robust APIs with your user interface, enabling you to create a custom, secure user experience that meets your specific business needs.
Secure Messaging APIs
DataMotion's APIs enhance systems by integrating secure, bi-directional communication channels, vital for omnichannel customer service success. The Secure Message Center APIs enhance app capabilities and user experience with advanced secure messaging. Additionally, the Secure Message Delivery API simplifies sending one-way secure messages, supporting essential functions for effective communication. These APIs transform your systems into robust platforms for secure and efficient messaging services.
Critical Components of a Secure Message Center
DataMotion’s Secure Message Center is a powerful addition to customer-facing platforms. Add secure messaging quickly with a UI customized to your company branding guidelines. Use our low-code widget for quick deployment and customization with the branding UI, or leverage APIs for full customization control.
Single Sign On (SSO)
Eliminate extra passwords and multiple portal login frustration.
Message Notifications
Alerts customers to responses and messages waiting in their inbox
Secure Email and Document Exchange
Enable secure messaging and document upload from within the web interface or mobile app.
Reporting and Analytics
Provides operational insights with message tracking and system performance reporting.
Certifications
Solutions for Highly Regulated Industries
Highly regulated industries must balance agile workflows with strict regulation compliance and encryption technology, often leading to fragmented customer experiences that add too much friction in ordinary data exchanges. Here’s how the Secure Message Center improves your workflows and enhances the end user’s experience.
Financial Services
Integrate with existing systems to provide secure and compliant communications, simplify client interactions, and improve your customer service.
Healthcare
Enforce HIPAA compliance, secure PHI exchanges, streamline patient engagement, reduce administrative tasks, and enhance collaboration while mitigating your data security risks.
Public Sector
Secure sensitive government data, ensure compliance, and simplify interactions with citizens.
Try the Secure Message Center!
Secure message, email services and document exchange are vital for business. Enhance your operations with our Secure Message Center. Ready to boost your client-facing performance?