Government-Funded Agency
A European Government-Funded Agency utilizes the DataMotion Platform, Secure Email Automation, Secure Forms and Secure Managed File Transfer to Automate Secure, Encrypted Data Exchange Across their Organization.
Background
A national consumer‐complaint agency funded by a European country’s government (unnamed for security reasons) processes more than 1.5 million complaint cases a year via the Internet and phone. The agency counsels consumers via the phone and internet in an effort to help citizens resolve disagreements with suppliers of goods or services.
Challenges
- Encryption of complaint data
- Implementation and administration
- Integrating telephone and website complaints/manual processes
- Stringent security audit requirements
- Overtaxed IT department
Consumers post high volumes of complaints through forms on the agency’s website or relay their dissatisfactions via the phone. Inbound feeds come from sixteen different locations. These cases contain confidential and personally identifiable information. Many of the case details must be sent to local and federal authorities as well as trading partners. All of this must be accomplished within a secure, protected environment. Interacting with these disparate computing environments makes exchanging information difficult. All these requirements overtax already pushed‐to‐the‐limit IT infrastructures. Adding to the situation’s complexity, information must to be turned around in a timely fashion in order to ensure a high customer satisfaction rating.
Secure Data Exchange
Exchange information securely between disparate computing environments
Efficient Routing of Website Forms
Securely route completed forms from website to appropriate department
Rapid, Secure Transfers
Maintain high customer satisfaction rating; Securely transfer email, files and forms within very short turnaround times
Seamless Integration
Integrate with existing infrastructure and applications
Security Audits
Must pass stringent security audit
User-Friendly Interface
Easy to implement and administer
Process Automation
Automate inefficient manual processes
Effortless Onboarding
Easily provision additional trading partners and government entities
Scalable Solutions
Grow with the agency
DataMotion's Platform
The consumer‐complaint agency decided to take advantage of the DataMotion unified platform which conforms to Microsoft’s .NET and Web services API standards. The agency implemented several key applications on the unified platform: including DataMotion secure email automation, secure managed file transfer and secure forms.
“We were attracted by the apparent power and simplicity of the DataMotion solution,” – IT consultant representing the agency.
Secure Email
Secure Forms
Results
- Standards-based applications quickly integrated into existing ecosystem
- Received $5 of value for every dollar spent
- Agency can easily, securely exchange email, files and forms between disparate computing environments
- High scores on external security audit due to military-grade encryption
- Customer satisfaction ratings now over 90%
- Completed webforms are quickly and securely routed into the appropriate department back-end system, eliminating manual input
- Easy to grow, provision, administer and support due to cloud-based unified platform
- All exchanges are tracked and reportable
“We were able to offer a secure, flexible environment, “ – Bob Janacek, DataMotion CTO
“Thanks to DataMotion solutions, the trading standards officers will now be able to concentrate solely on tackling high‐level cases of fraud and counterfeiting,” – agency spokesperson.
“Our client didn’t want to stand up another interface and we agreed; it would add complexity, was cost prohibitive and would be disruptive for both plan members and service reps… There were other tools that could have fit, and we did give them a hard look, but DataMotion had stronger, more flexible technology, a pricing advantage and a proven track record with us.”
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