We surveyed 100 IT and Financial executives on cybersecurity issues and customer experience and found that a large number still have limited ways to securely interact with customers and…
Frequently Asked Questions
What did DataMotion's survey of financial executives find?
DataMotion surveyed 100 IT and financial executives about cybersecurity issues and customer experience. It found that a large number of organizations still have only limited ways to securely interact with their customers, highlighting a gap between security requirements and modern customer engagement.
How many executives were surveyed on customer engagement trends?
The research is based on responses from 100 IT and financial executives. Their answers about cybersecurity and customer experience are summarized in a downloadable infographic on customer engagement trends across financial services and insurance.
Why do financial and insurance firms struggle to engage customers securely?
The survey shows many organizations lack sufficient secure channels for interacting with customers. This limits their ability to exchange sensitive information conveniently, creating friction that works against the improved digital customer experience financial services and insurance firms increasingly need to compete.
