Whitepapers

Group of people sitting at a table in front of laptops as a woman points at screen with presentation
Finserv: Competing in Customer Experience 1024 448 GabrielP

Finserv: Competing in Customer Experience

The financial services industry, known as finserv, encompasses a range of businesses unified by one particular purpose – they manage money. It’s a diverse group that includes stock brokerages, investment funds, banks, credit unions, consumer-finance organizations, as well as companies involved in areas from credit cards to insurance to accounting and more.

Fingers touching a circle with various icons connected to it
Ten Questions to Consider When Implementing a Secure Message Center Within Your Customer Portal 1024 567 GabrielP

Ten Questions to Consider When Implementing a Secure Message Center Within Your Customer Portal

What questions should you be asking when implementing a secure message center? In our experience, it’s all about understanding the support inquiry workflow end-to-end. Here are 10 questions…

Man in white lab coat with a stethoscope with his fist out
21st Century Data Sharing Techniques for Healthcare Delivery Transformation Success 1024 506 GabrielP

21st Century Data Sharing Techniques for Healthcare Delivery Transformation Success

Open data sharing mandated by the 21st Century Cures Act makes requirements to share clinical data across the care continuum essential. Meet these requirements with secure email, Direct Messaging, or Open APIs.