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Just like you aim to provide your customers and employees with a great experience, it’s our goal to ensure that your experience with us is seamless and technical support gets you the help you need quickly and efficiently.

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Technical FAQ's

Find answers to common questions and troubleshoot issues quickly.

 

Looking for some more frequently asked questions? Visit our FAQ page or head on over to our knowledge base

What is my password? / How do I reset it?

Unknown or forgotten passwords for a DataMotion account can be reset at https://ssl.datamotion.com login page or by clicking here. This will generate an email containing a link to select a new password.

I am unable to open the link in the notification.

If you have received a secure email message delivery notification but are unable to access the link, or if you are unable to access the SecureMail portal directly at https://ssl.datamotion.com, it is usually due to your company’s security policy or firewall settings.

Make sure you are using the latest version of Microsoft Edge, Google Chrome, or Mozilla Firefox browsers.

If you are connected through a proxy or a VPN, disconnect or attempt to access the portal from another network, where access is not restricted.

If possible, check with your IT department directly to request adding https://ssl.datamotion.com to the list of safe/allowed websites within your company’s network.

Why am I receiving a secure message?

If you have received a secure email from a DataMotion customer and have questions about the content of the message, such as test results, application status, access to their specific portal, records, invoices or regarding adding/changing message recipients, please contact the original sender directly.

I am unable to see my message when I log in.

If you have received a secure email message delivery notification but are unable to see the message in your Inbox when you log into the DataMotion secure mailbox portal, check the ‘Message Details’ section of the delivery notification for the message expiration date.

If the message has expired, you will need to contact the original sender to request having it resent. Also, make sure you are logging in using the email address listed in the ‘To’ field.

My message has expired or has been deleted. Can you resend it?

If you need to have a secure email resent to you for any reason, please contact the original sender directly.

Need Additional Assistance?

Our dedicated support resources are here to assist you. Explore our extensive knowledge base to learn more about how you can maximize your use of our solutions. For additional information or specific inquiries, please contact our support team.

  • Solution architecture definition
  • Performance profiling and optimization
  • Training for system users, admins and developers
  • Advanced API integration support for developers
  • Custom applications and solutions development